Support
We answer like people, not tickets
Nouma is made by a small team, and mail to support lands with the people who build the app. Check the quick answers below — if yours isn’t there, write to us.
Email us anything
Bugs, confusion, feature ideas, billing questions — in English or French. We usually reply within one working day.
Quick answers
Common questions
How do I restore my purchases on a new phone?
Make sure you are signed into the same Apple Account you bought Nouma Plus with, then open Nouma → Settings → Subscription → Restore purchases. Apple confirms the subscription and Plus unlocks immediately. If you also use a Nouma account, signing in brings your synced data back too.
How do I export my baby’s data?
In the app, go to Settings → Export. You can produce a PDF (readable, good for pediatrician visits) or a CSV (raw data, good for spreadsheets) of everything you have logged. Export is free and works offline.
How do I delete my account and data?
Settings → Account → Delete account, inside the app. This deletes your account and all synced data from our servers immediately — no email needed, no waiting period. The local copy on your phone stays until you delete the app.
My sign-in code isn’t working
Codes expire after 10 minutes, so request a fresh one if the email has been sitting in your inbox. Each new code replaces the previous one — type the most recent. If nothing arrives, check spam, and make sure you entered the same address you signed up with. Codes are 6 digits and can be typed on any device that has Nouma installed.
How do I invite other caregivers?
In Settings → Household, tap Invite and share the link or code with whoever helps — partner, grandparents, babysitter. They install Nouma, open the link (or enter the code), and every phone stays in sync. There is no limit on caregivers. Sharing requires an active Nouma Plus subscription on your account — theirs stays free.